FAQ About Our Salon
Do you accept walk-ins?
We gladly accept walk-ins. However, we do encourage guests to make a reservation prior to visiting the salon. We are unable to make any guarantees that a stylist will be available when you arrive.
What's The Best Way To Book An Appointment?
The short answer is, which ever way you are comfortable with. We proudly offer several different avenues for guests to schedule their services:
By Phone (314-733-5488)
Through our Online Booking Page (click below)
Through Our App (Recommended for Mobile Devices)
Which Stylist Is Best For Me & My Hair?
We know it can be hard choosing a new stylist. That’s why we took the guess work out of it for you and developed a “Find Your Stylist” search tool. Guests can filter stylists by price range, services offered and various specialties. Click the link below to get matched with a salon professional and Find Your Stylist today.
Why Do Stylists Charge Different Prices For The Same Service?
Every service provider at The Boulevard Hair Company works on a performance based level system. Our stylists are placed in the levels based on the DEMAND OF THEIR TIME. The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team. The second is to provide several options for your various needs. Guests may choose the level that best fits their needs and their budget. The designer's level is not necessarily related to their competency, creativity or the years of experience he or she has. This is a common misconception. The training our team receives is aggressive, consistent, innovative and in-depth. It starts from the moment they are hired and continues through their entire career with us.
At The Boulevard, our service providers achieve promotions based on several factors. These factors include guest satisfaction, guest retention, performance, and education. Once a service provider reaches a certain level, they become an Educator and begin working with an Associate. This enables them to train our next generation of new talent, and allows them the opportunity to be more accommodating to the specific needs of our guests, by having a second set of hands.
Click below to find a general explanation of the achievements and characteristics you can expect to find in the various levels of stylists that call our company home
Do You Sell Gift Cards?
We sell gift cards both IN SALON & ONLINE through our website. Gift Cards can be used towards the purchase of products or services. Please speak to a front desk associate if you’d like to purchase a gift card or follow the link below to purchase online. Online gift card purchases are assessed a 5% convenience fee that is passed through from our processing company.
What methods of payment do you accept?
We accept Cash, Visa, MasterCard, American Express, Discover, Debit and Boulevard Hair Co Gift Cards. Personal checks are accepted with valid ID and are subject to a $25 returned check fee.
May I bring my children?
We understand how challenging it is finding time to spend on yourself. We also understand that your "me time" does not always align with your hair appointments. However, our policy strictly prohibits unsupervised children in the salon. We do take children as clients and love to do so. We just ask that they be scheduled for an appointment separate from your own. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap. We kindly request ONLY those receiving services be present in the service areas. Older children (12+), capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. The Boulevard Hair Company stylists and staff are dedicated to providing each of our guests with the highest level of services possible.
What is your cancellation / no-show policy?
The Boulevard Hair Company maintains a 24-hour cancellation policy for all services. This is so that we may have ample time to fill the appointment time should you need to cancel your service. All guests that have a previous late cancellation / no show are required to reserve their appointments with a credit card during service scheduling. In the event a guest does not provide 24 hours notice of cancellation, the guest’s credit card will be charged the fee determined by the following policy: A guest’s first late cancellation / no show will be on The Boulevard and incur no service fees. A guest’s second late cancellation will incur a 50% fee of the total services scheduled for that appointment. A guest’s third and subsequent late cancellations / no shows will incur a 100% fee of the total services scheduled for each appointment.
What is your returns & exchange policy?
If you are not happy then we are not happy. Although we would never sell you something that we didn't believe in or use ourselves, we realize that everyone has their own preferences. Products purchased at The Boulevard Hair Company may be returned for store credit within 14 days from the date of purchase, when accompanied by a receipt. There are no cash refunds, although a store credit may be applied to either products or services.
Do you offer a service guarantee?
We make every attempt to ensure that you are satisfied with your experience at The Boulevard Hair Company. In the event that you are not completely satisfied, we ask that you let us know within 48 hours. It is our desire to correct any service issues and we will be happy to schedule a corrective service within 14 days of your original appointment date. There are no money refunds for any service provided.